Questions,
answered.

We take on a small number of projects at a time so that the project lead who scopes your work owns it through to delivery. We choose based on fit — whether we can do the work justice — not on budget or company size. If we can't help, we'll say so clearly and, where possible, point you in a better direction.

Yes. There's no minimum budget and no preference for large clients. If the brief is clear and the fit is right, we'll take it on regardless of company size or stage. Some of our most satisfying work has been with early-stage teams who knew exactly what they wanted to build.

Yes. We work with clients and agencies across 12 countries — including the US, UK, Canada, UAE, and Australia. All engagements are managed remotely with no requirement for in-person meetings at any stage. We invoice in INR and USD as standard, with other currencies available for larger engagements.

Fill in the contact form at /contact/ with a brief description of what you need. One of our project leads reads every submission personally and will get back to you within 24 hours — usually sooner. There's no sales team, no discovery call checklist, and no pitch deck. Just a direct conversation about your project.

A conversation first, then a scoped proposal with a clear timeline and fixed fee. Once approved and the first payment is made, work begins. You'll have a direct line to the project lead throughout — no account managers, no status decks. The same person accountable from first brief to final handover.

Yes. Infrastructure, development, SEO, and marketing running in parallel for the same client is a common setup. Each service is scoped and invoiced independently — you won't find them bundled together or cross-subsidised. On your side, there's still one point of contact throughout, regardless of how many disciplines are active.

All communication — proposals, briefs, business details, and anything shared during an engagement — is treated as confidential regardless of whether an NDA is in place. The difference an NDA makes is on the project itself: without one, we may feature completed work in our portfolio and add a site credit. With one, we don't. If keeping your project off our portfolio matters to you, an NDA is the mechanism for that. Our standard template is at /nda/ — or send your own. Agreement by email is sufficient.

Work starts when payment clears — not before. This applies to every engagement type: infrastructure is billed upfront in full, projects are split 50% / 30% / 20% across three phases, and SEO retainers are billed monthly in advance. It protects both sides: you get a clear, agreed scope before paying, and we can dedicate complete attention to your work without chasing invoices mid-delivery.

We don't do staff augmentation, hourly freelance engagements, or support-only contracts without a broader engagement. If you're looking for a developer to embed in your team on a day rate, or a one-off hour of consulting with no project attached, we're not the right fit. We take on projects and ongoing engagements where we own the outcome — not time-for-money arrangements where the scope is open-ended by design.

It depends on the type of work. One-time or standalone projects are quoted as a fixed fee before work begins. Ongoing work — post-project maintenance and add-on development on projects we've built — is priced as a fixed fee per request or as a pre-purchased retainer block (monthly or annual). Performance marketing and SEO run on monthly retainers. The structure is always specified clearly in your proposal before you commit to anything.

For project work: 50% upfront, 30% when we send for review, and 20% after feedback is implemented but before the site goes live or work is handed over. For retainers, invoices are issued in advance at the start of each billing period — monthly, quarterly, or annually depending on what's agreed.

INR and USD for most engagements. For projects over USD 10,000 we can invoice in GBP, AUD, AED, or other currencies — just let us know at the start of the engagement.

We raise a change request with a revised scope and cost before doing any additional work. Nothing is added to a project without your explicit approval — and nothing is added to your bill without your sign-off. Minor clarifications that fall within the original scope are handled at no extra charge. Anything that materially changes the deliverable is treated as a new scope item — documented, priced, and approved before it begins.

Yes. teamORQ Tech Solutions is GST registered in India. Our GST number is 27AKSPR2500A1ZE. This appears on all invoices issued to Indian clients.

You can reach our billing team at . We’re available on weekdays, 10 am to 6 pm IST (GMT +5:30).

You bring the client relationship; we do the work. We operate entirely behind the scenes — your name on the deliverables, your client never knows we're involved. You lead all client calls. We deliver to you, on time, to the standard you need to protect your reputation.

Never. Not during the engagement, not after it ends. We don't pitch, follow up, or accept direct approaches from your clients — before or after working together. Your client relationship is yours. This is non-negotiable.

We don't disclose who we work with, who their clients are, or any details about projects delivered under your brand — NDA or not. If a client name or project detail is shared with us during an engagement, it stays with us. The only thing an NDA changes is whether the project itself can appear in our portfolio. Without one, it might. With one, it won't.

No — we don't require one. All communication is treated as confidential regardless. The difference an NDA makes is on the project itself: without one, we may feature completed work in our portfolio. With one, we don't — and given you're bringing us in under your brand, that's rarely something we'd do anyway. If you want it formalised, our standard template is at /nda/ — or send your own. Agreement by email is sufficient.

No. All communication goes through you. We don't accept direct briefing from agency clients — it creates ambiguity and undermines your position. You own the client relationship end to end. We're the capacity behind it.

We invoice you directly — not your client. Your client only ever sees your agency's invoice. There's no paper trail that connects teamORQ to your client relationship unless you choose to create one.

Yes. Infrastructure, development, and SEO running in parallel for the same client is a common setup. We coordinate internally — you have one point of contact, and the work doesn't fragment just because multiple disciplines are involved.

Primarily ongoing management. We set up your infrastructure correctly from the start, then maintain it — monitoring, updates, security patches, and scaling. A one-time setup with no follow-through isn't something we offer, because that's where most infrastructure problems begin.

Server monitoring, uptime alerts, OS and software updates, security hardening, SSL management, backup verification, and performance optimisation. The exact scope is agreed during the initial engagement based on your setup and needs.

VPS, cloud (AWS, GCP, DigitalOcean, Hetzner), hybrid setups, and bare metal where it makes sense. We're platform-agnostic — we recommend what's right for your workload, traffic patterns, and budget, not whatever's most convenient for us to manage.

Yes. We work with AWS, GCP, Azure, DigitalOcean, Hetzner, Vultr, and most managed VPS providers. If you already have infrastructure in place, we'll audit it first and work within it — or recommend a migration if there's a strong reason to move.

Yes. We handle migrations regularly — from shared hosting to VPS, between cloud providers, or from a poorly configured server to a properly managed one. We plan every migration to minimise downtime, and we'll be transparent about risks before we start.

Yes, this is a common arrangement. We work alongside in-house and third-party development teams regularly. You handle the application layer; we handle the infrastructure. We'll coordinate as needed and won't step on each other's work.

Monitoring runs 24/7. Critical alerts are responded to regardless of the time. The exact response SLA is agreed at the start of the engagement based on your uptime requirements — we don't apply a one-size-fits-all policy.

Yes — always. All accounts, servers, and services are in your name or your organisation's. We operate with delegated access; nothing is locked to us. If you ever move on, you take everything with you.

Pricing depends on your setup — the number of servers, hosting environment, and the level of ongoing management required. For most clients, we offer managed servers as a single bundled cost. For larger or more complex setups, we provision infrastructure at cost and bill for management separately — so you always have a clear view of what you're paying for the underlying resource versus the work. Engagements are scoped and priced before anything starts — no surprises mid-contract.

LLM pipelines, retrieval-augmented generation (RAG), inference endpoint setup, knowledge bases, custom AI tooling, and workflow automation. We build practical integrations into existing products and processes — not demos or proofs of concept that never reach production.

Not necessarily. If you know you want to use AI but aren't sure how, we can help you identify what's actually useful versus what's noise. If you have a specific use case already, we'll tell you whether it's worth building and how we'd approach it.

Primarily existing models — OpenAI, Anthropic, Mistral, Llama, and others — via API or self-hosted inference. We build the pipelines, retrieval systems, and interfaces around them. Custom training is rarely necessary and rarely worth the cost unless you have a genuinely unique dataset and a clear reason to own the model.

In most cases, yes. We build APIs, connectors, and middleware that slot AI capabilities into your existing product or workflow. A full rebuild is only recommended when the existing system is the blocker — and we'll be direct with you about when that's the case.

Not necessarily. We build with maintainability in mind, document everything, and offer ongoing management retainers for teams that don't have AI engineering capacity. If you do have a technical team, we'll structure the handover so they can take it from there without a steep learning curve.

We scope data handling carefully at the start of every engagement. Where sensitive data is involved, we'll recommend self-hosted or private inference options and structure pipelines to avoid unnecessary exposure to third-party APIs. Data privacy is part of the architecture conversation from day one — not an afterthought.

It depends on the scope of the integration — the complexity of the pipeline, the models and infrastructure involved, and how much existing systems need to be adapted. A straightforward LLM integration into an existing product is a different brief from a multi-stage RAG pipeline with custom tooling. We scope every AI engagement individually and provide a fixed fee before work begins. There is no minimum project size — we scope every engagement on its own merits regardless of scale.

Web, app, and API development. Headless CMS builds, full-stack applications, custom integrations, e-commerce, and internal tooling. We work across the stack — frontend, backend, and everything in between.

The full project — scoping, architecture, design collaboration, build, QA, and deployment. We don't parachute in to write code against a spec we had no part in creating. Project leads own it from scope to delivery, which means fewer surprises and no translation layer between strategy and execution.

It depends on the brief. We use what's right for the job — not a fixed stack applied to every project. During scoping we'll tell you what we'd recommend and why, and explain the trade-offs rather than defaulting to whatever we're most comfortable with.

Yes. Taking over an existing codebase and extending, refactoring, or rescuing it is something we do regularly. We review the code before scoping so there are no surprises on either side — and so we can give you an honest assessment of what you're working with.

Usually, yes. We work across a wide range of stacks and will adapt to what you already have where it makes sense. If your current stack is a genuine constraint on what we can build, we'll say so early — and explain why — rather than forcing a workaround that causes problems later.

Yes. We regularly build from existing design files — Figma and similar. If you have a design team, we work from their output. If you don't, our branding and UI partners can cover the design side before we build.

Yes — either through a maintenance retainer (a set number of hours per month or per year) or at a flat hourly rate for smaller, less frequent requests. We'll discuss what makes sense at the end of the initial engagement based on how the product is likely to evolve.

You do — fully. All code, assets, and intellectual property transfer to you on final payment. We retain no rights, no licence fees, and no ongoing dependency on us. You can take the codebase anywhere.

Development is priced as a fixed fee based on scope — what's being built, the tech stack, and the complexity of the work. Larger projects with phased delivery are broken into milestones with payments tied to each. Post-launch maintenance, if required, is either a retainer or an as-needed arrangement — both are priced separately and agreed upfront. There is no minimum project size — a small, well-defined brief is as welcome as a large one.

SEO (search engine optimisation) is about ranking in traditional search results. AEO (answer engine optimisation) is about appearing in AI-generated answers — the responses you see in ChatGPT, Perplexity, Google's AI Overview, and similar tools. Both matter now, and they require different approaches. We work on both as part of the same engagement.

Both. Technical SEO — site architecture, Core Web Vitals, schema markup, crawlability, internal linking — and content strategy — keyword research, page structure, what to write and how to structure it. We don't write content ourselves, but we'll give you a precise brief for every page that needs creating or improving.

Yes. A rebuild is rarely necessary for SEO — most improvements are made through audits, structured fixes, and content changes on what's already live. We'll tell you if we genuinely think a rebuild would make a material difference, and we'll explain why rather than just recommending more work.

SEO results typically take 3–6 months to show meaningfully, depending on domain authority, keyword competition, and how much remedial work is needed. AEO moves faster — structured, authoritative content can begin appearing in AI-generated answers within weeks. We set honest expectations upfront and don't promise timelines we can't stand behind.

No — and any agency that does is either misrepresenting what they can control or targeting keywords with no real search volume. What we guarantee is the quality and completeness of the work. We track rankings, traffic, and conversions transparently, and we'll tell you plainly if something isn't working.

Regular reporting on rankings, organic traffic, click-through rates, and — for AEO — visibility in AI-generated results. We report on the numbers that actually indicate whether the work is moving the needle. Not vanity metrics dressed up in a dashboard.

We recommend six months as a starting point. SEO/AEO results compound over time — rankings, domain authority, and content indexing don't move quickly, and a shorter window rarely produces signal worth acting on. For time-bound campaigns or specific briefs, we'll take on three-month engagements where the scope justifies it. Below three months, the work becomes counterproductive for both sides — there's not enough time to measure anything meaningful.

A typical SEO + AEO engagement starts at ₹40,000/month (~$480/month). The exact retainer depends on scope — keyword targets, number of pages, technical complexity, and how much content work is involved. The starting point gives you a meaningful baseline; larger or more competitive briefs are priced accordingly.

Primarily paid search (Google, Bing) and paid social (Meta, LinkedIn, and others depending on where your audience is). We recommend channels based on your product and where your customers actually are — not on where it's easiest to spend a budget.

Ad copy and creative direction, yes. For more involved visual production, we work with our design partners or alongside your creative team. The best-performing ads are rarely the most visually complex — we focus on message-market fit before production value.

Yes. We can own the accounts entirely or work as a strategic layer alongside your team. Either way, we'll set up the account structure, tracking, and reporting correctly from the start so there's always a clean handover if the arrangement changes.

Yes — we require a minimum monthly ad spend of ₹2,00,000/month (~$2,400/month). Below that threshold, the data signal isn't sufficient to optimise meaningfully, and the economics don't work for either side. If your current budget is below that, we'd recommend building toward it before starting a managed campaign.

You do. We operate under your ad accounts — not ours. All campaigns, creatives, audience data, and historical performance sit in accounts you own and can access at any time. If you ever move to another agency or in-house team, you take everything with you.

ROAS (return on ad spend) for e-commerce and product businesses. Cost per qualified lead and pipeline contribution for B2B and lead generation. We define the right metrics at the start of every engagement and report against those — not impressions or reach numbers that don't connect to business outcomes.

Monthly reports as standard, with dashboard access for clients who want to check in more frequently. We report on what matters to your business — ROAS, CPA, pipeline contribution, revenue — not vanity metrics like impressions and reach. We also flag what's not working rather than burying it in charts.

We work on a percentage-of-spend model — our management fee is calculated as a percentage of your total monthly ad spend. We only take on campaigns with a minimum ad spend of ₹2,00,000/month (~$2,400/month). Below that threshold, the data signal isn't sufficient to optimise meaningfully, and the economics don't work for either side. The exact percentage is agreed during scoping based on channels, complexity, and scope.

Brand strategy, visual identity (logo, colour, typography, iconography), and a complete brand system — the rules that make the brand consistent across every touchpoint. We also produce a brand guidelines document your team and any vendors can work from independently.

The brand system covers visual identity — how the brand looks and behaves. Full website design is part of a development engagement. Marketing collateral we handle on a case-by-case basis, often as a follow-on once the core identity is locked.

Yes. A brand refresh or evolution is a common brief. We'll audit what's working, what isn't, and what's worth keeping before suggesting any changes. The goal is always to strengthen what's already there — not to replace for the sake of it.

Yes — in some ways it's the cleaner brief. We can start from positioning and naming if needed, through to a complete identity ready for launch. Starting from scratch means no legacy constraints, which often produces something more coherent.

Meaningfully involved — especially at the start and at key decision points. Brand work requires understanding your business, your customers, and what you're trying to communicate. We can't do that without your input. Beyond those touchpoints, we move independently and present work for review rather than running endless workshops.

A full brand identity — strategy through to final guidelines — typically takes 6–10 weeks. The timeline depends on how quickly feedback rounds move and how many decision-makers are involved on your side. We'll scope the specific timeline in the proposal.

Yes — all of them. Figma files, vector source files, exported assets in every format you'll need, and the brand guidelines document. Everything transfers to you on final payment. You won't need to come back to us every time you need a new asset size.

Branding is a fixed-fee engagement scoped before work begins. The fee depends on the depth of the brief — a full brand identity from strategy through to guidelines is a larger engagement than a focused visual refresh. The number of concept directions and revision rounds is agreed as part of the scope, so there's no ambiguity about what's included. There is no minimum project size — a focused brief is as welcome as a full brand identity engagement.